Free Delivery when you spend £30
Passionate about our products & animals.
We are sorry to hear that you are experiencing difficulties placing your order. The easiest and fastest way to speak to our Customer Services Team is by calling them at 08082810235. They will be able to assist you if you are experiencing problems ordering online.
Once you have placed an order, you will receive an order confirmation email to the email address you shared while checking out. Once shipped, you will receive a shipping confirmation email with tracking details.
You can check the status of your most recent orders by visiting the Track My Order page here. This is the easiest and fastest way to get the most current information regarding your online orders.
You can also keep up to date with your order via the Order Status page here.
Should you not be able to check your order status through your online account and have not received a confirmation email within 24 hours or dispatch email within three working days after ordering, please kindly check your junk/spam folder and any secondary email addresses you may have used before contacting us.
If you have placed your order a next day delivery, confirmation and dispatch emails should be received on the same day.
Alternatively, click here to contact our Customer Care team. Please have your order number to hand.
You can check the status of your most recent orders by visiting the Track My Order page here. This is the easiest and fastest way to get the most current information regarding your TOOFACED.CO.UK orders.
You can also track your most recent orders by visiting the Orders page in the My Account section.
When you click on the above link, you will be prompted to log in with your e-mail address and password. An order summary page will provide you with detailed information about your current and past orders.
If you have placed your order using our Guest Checkout service, you will be able to track the delivery of your parcel once your order has been dispatched from our warehouse and you have received your dispatch email.
After your order is dispatched you can track the delivery status of your order online with our courier by clicking on the tracking number under the heading ‘Track your package’.
Please note the courier may not post tracking information online for up to 24 hours after the order is dispatched.
ORDER STATUS DESCRIPTIONS
Your order is currently being processed into our warehouse system. Once your order is confirmed and accepted, it will appear as ‘In Warehouse’ status.
The order is now being managed by our Warehouse team, who will select, pick and package your order in time for dispatch.
Our courier has collected your order from our warehouse and is in the process of delivering it to you. You may track this delivery by clicking on your tracking number under ‘Order Details’.
Please note that products purchased between 1st November 2023 and 15th December 2023 with a valid receipt can be returned up to 14th January 2024. You will have the usual 30 days to return orders placed from 16th December.
Products excluded from this are:
• Gift cards
• Booking Fees
• Personalised goods
This does not affect your statutory rights.
If for any reason you are not completely happy with your Too Faced purchase, simply return the unused products and we will refund your account for the amount of the purchase.
To return your online order to us free of charge, please:
1. Print and complete our returns note which can be found here:
2. Re-package your items safely, including the completed returns note
3. Follow the instructions on www.royalmail.com to receive your returns label
Alternatively, you can carry out your own return using a courier of your choice, but please note that any postage costs obtained via independent return will not be reimbursed. Return address: Estée Lauder Online Customer Services, Constellation House, 3 Kiteʼs Croft Business Park, Warsash Road, Fareham, Hants. PO14 4FL.
Products ordered online or in-store with a valid receipt can be returned up to 30 days following their purchase date.
For more information about returns and refunds, please click here.
If you’re still unsure about how to return your item, please click here to contact us. Please include your order number with all enquiries.
Please allow 14 working days from the date we receive your return for your refund to be processed.
Unfortunately we do not offer exchanges. However, if you change your mind after receiving your order, you may return it and place a new order for the right item. Please note, the original product must be unused in order to get a refund.
If you wish to cancel your order, you have 30 minutes after your order is confirmed to do so. However, as processing times can vary, please note that we cannot guarantee your order will be cancelled when requested. In this case, you can return your unused item(s) for free - details of our returns process can be found here.
We advise you will need to contact us via one of the following:
• Phone 08082810235
Please ensure you have your purchase order number ready when contacting us.
We are sorry to hear you received a damaged product. Please retain the box, packaging, and all contents, and contact us as soon as possible so we can remedy this for you. Please click here to contact us.
Due to Data Protection Regulations we are not able to see the reason a payment has been declined. Please contact your card provider for more information.
We regret that we must limit orders to no more than eight (8) of any individual item and also limit orders to no more than three (3) orders per customer per day. If you have any questions, please contact us and we will be happy to assist.
Whilst we can deliver to some addresses with our Mail Order service through Customer Services, TOOFACED.CO.UK is unable to deliver to Southern Ireland, Channel Islands, Europe and the rest of the world. We apologise for any inconvenience.